Terms and Conditions
We will refund or exchange an item if returned to us within 14 days from delivery. The item must not have been used or any seals broken on the product. If you receive a damaged/faulty item you must notify us in 7 days.
These Terms and Conditions only apply to sales of items made directly between RedMerch (RM) and the end user. By placing an order with us it is assumed you have read, accepted and agreed to be bound by these terms unless agreed otherwise in writing. Under NO circumstances shall RM be held liable or responsible for any direct, indirect, special, consequential or incidental damages resulting from the inability to use, misuse, or use any product purchased from RM. By submitting and ordering, the purchaser represents, and accepts, they he or she will use the product acquired in a responsible and lawful manner and that they will not violate an individual’s rights.
“The company”, “our”, “us” and “we” refers to the seller whose trading style appears on your order and invoice. “The customer”, “the purchaser”, “you” and “your” refers to the original company, organisation or individual who purchases goods and/or services directly from us or anyone acting for or on behalf of any such purchaser. “Consumer” refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for ‘he’ read ‘he or she’. “
These conditions are in place of and exclude all other representations, warranties and conditions except as implied by statute and in particular the purchaser acknowledges that he has relied solely upon his own inspection and skill and judgement and not by reason of any representation by the company. In the absence of a written order from the purchaser, the company’s internal order will constitute the basis of the agreement. Unless expressly accepted in writing by the company any variations of or additions to these conditions in a purchaser’s order or order form will be deemed to be inapplicable. We may, from time to time, change some or all of the terms of this Agreement. The terms which will apply to you are those which appear on our website on the date which you order from us (your ‘order’). It is assumed that by placing an order you have read these terms and condition and totally agree with their entirety. You should print out and retain a copy of those terms at the time at which you send us your order.
Descriptive and clerical errors are subject to correction. Orders must be placed by the issue of a valid purchase order or other written communication. RM reserve the right not to accept any customer order. We will treat your order as an offer to buy and except for retail or mail order sales we will send you an email to confirm receipt of your offer. This e-mail this does not mean that your offer has been accepted. Certain products and offers may only be available to qualifying customers, for example in particular geographical areas.
Prices & Quotations
All prices quoted on our site exclude carriage costs which will be added to your order during the checkout process. Where applicable, VAT will be added to the cost of the products at the appropriate rate. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced / credited later. Please notify us promptly if you are not billed the correct amount and we will correct the error. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. If a price has changed, we will advise before proceeding with an order if you have specified a different price on your order. All quotations are subject to withdrawal or reasonable variation by the company at any time prior to firm acceptance of an order. No order given to the company based upon a quotation shall be binding upon the company until accepted by the company in writing. The company reserves the right to correct any error or omission or quotation or invoice without prior notice.
We accept payment by cash, cheque, postal order, PayPal, most major credit / debit cards and BACS. We reserve the right not to dispatch goods until funds have cleared. All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment is made by cheque which is returned unpaid, you shall be liable for all reasonable costs incurred as a result.
Delivery & Acceptance
In most cases, unless agreed otherwise, we dispatch using our preferred carrier.
Standard UK Delivery is normally made within 5 working days but no absolute guarantee can be given of this or any other delivery times. Where a premium service is requested (e.g. next day, AM delivery or Saturday) our liability extends only to a refund of the premium should the delivery not be attempted on time. Same-day dispatch is subject to the order being received earlier than that working day’s ‘cut off’ time but this may vary with workload or around holiday periods which you will be notified at the time of order. “Working day” is considered to be Monday to Friday, excluding holidays or any other day on which our offices are closed. Deliveries may be made any time between 9am and 6pm. Our standard delivery service covers most parts of mainland UK. It is essential that someone will be at the delivery address to receive and sign for the goods. You must inspect goods supplied as soon as practicable after delivery and notify us within a reasonable period of time of delivery any alleged defect or failure to comply with the description of the goods. The goods are at your risk from the time of delivery and no liability will be accepted by us for damage or loss to the products after the time that the delivery document stating that the goods were received has been signed. Failing such notice you will be deemed to have accepted the products and it shall be conclusively presumed that the products are in accordance with the contract and free from any defect or damage, which would be apparent on examination.
Our standard UK mainland, EU and International handling & delivery may be subject to change at any time.
Goods obviously damaged in transit must be notified to us within 48 hours of receipt. You are advised to keep all packaging as that may be required in the event of a claim.
This policy does not affect your statutory rights.
Refunds and returns Policy
This policy sets out the returns policy for goods or services purchased through the online store operated by RM
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
Order Numbers are required.
Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service.
Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
RM warrants to the original purchaser that this product shall be free from significant defects in material and workmanship for 30 Days beginning on the date of purchase as shown on your receipt. Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from RM a returns authorisation number is required prior to the product being returned to RM . Product must be returned by signed delivery in suitable protective packaging. This warranty does not apply to any product that has been subject to abuse, misuse, negligence, tampering or has been modified in any way. Without prejudice to your rights RM may replace a defective product or issue a credit note against future purchases. No other warranties, express or implied are made. RM shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to RM the retailer or otherwise. Your statutory rights are not affected in any way.
It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes.
Limitation of Liability
To the fullest extent permissible by law, we will not be liable for damages arising out of or in connection with the provision of products and/or services or the use of our site. Whilst this is a comprehensive limitation of liability applying to any and all losses, damages or costs of any kind including (without limitation) direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties, we do not limit our liability if death or personal injury results from our negligence.
Whilst we will use our reasonable endeavour’s to complete our obligations under this agreement, we will not be liable to you or be deemed to be in breach of this agreement if we need to cancel this agreement due to our inability to secure labour, materials or supplies or as a result of any act of God, war, strike or other labour dispute, fire, flood, drought, legislation, criminal damage, equipment or technical failures, including the unavailability of third party telecommunications, services, lines or other equipment, or other causes beyond our control.
Governing Law / Jurisdiction
This Agreement will be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.